How can we help?
Frequently asked questions
Not sure what a word means? Here is our Digital Glossary
If you ever get stuck with a meaning for a word or phrase, we’ve put together a glossary of terms to help you continue your digital learning journey. If you’re interested in improving your digital skills, then why not enrol onto our Become a Digital Learner: Using Your Smartphone (Beginner).
Topic | Meaning |
Audio | A sound |
Back Button | The method used to exit the site |
Chatbots | A chatbot is a software application used to conduct an online chat conversation via text instead of direct contact with a live human |
Cookies | Small pieces of information that a website can save |
Credible Source | A factually accurate website |
Data | A way of connecting to the internet that is paid for by the smartphone user |
Download | The saving of a file from the internet |
Drop-down bar | A menu of hyperlinks |
Fake News | The deliberate lie or omission of the truth on a website |
Favourites | A collection of your most visited webpages |
Gallery | A collection of images/videos on your device |
History | A list of all the webpages visited |
Hyperlink | A method of visiting a new webpage |
Image | A still picture |
Input | The insertion of new information on a website |
Mailing List | Regular emails sent from the same website |
Pop-Ups | A new webpage that opens over another one |
Screenshot | The capture of information a screen |
Search Engine | A way of finding new information |
Sign-Up | The registration of a new account |
Sign-In | Signing into an account you have previously created. |
Website | A group of related webpages |
Webpage | A single page on a website |
Video | A moving image |
Unsubscribe | The stopping of receiving emails from a mailing list |
Upload | The placement of a file onto a website |
URL | The webpage identity |
WiFi | A way of connecting to the internet wirelessly (without wires) |
If you’re still having any issues and you need our help, please contact us.
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